Your experience as a guest is our top priority. Over the past 14 years, Yonder has developed industry leading cleaning protocols and policies that ensures a sanitized, disinfected and comfortable vacation home for you and your family.
Your Yonder vacation home will meet these standards:
Physically Clean – Free from apparent dust & dirt
Chemically Clean – Free from harmful chemicals on surfaces and in air
Bacteriologically Clean – Free from harmful bacteria on surfaces
Entomologically Clean – Free from harmful insects or pests
Osmologically Clean – Free from any organic or inorganic matter that my cause an odor
We stand behind this high level of standards and have developed the 100% Yonder Clean Guarantee. Clean, well maintained properties ready by your check-in every time.
If your vacation home is not ready for your arrival by 4:00 PM, we will buy you dinner. Simply present your restaurant receipt and we will reimburse you up to an amount correlated with the size of your vacation home.
If you arrive and find that your home has not been cleaned and maintained to our housekeeping standards, we will quickly address the issues. If we are unable to return the property to our standards by 11:30 AM the morning after your arrival, we will refund your cleaning fee.
To qualify for this guarantee:
- You must inspect the property upon arrival and report any cleanliness issues immediately
- If you check in before 7:00 PM, notify us within 90 minutes of arrival
- If you check in after 7:00 PM, notify us by 10:00 AM the following morning
- Contact our Guest Experience Team at (888) 699-2987
- Allow us the opportunity to address the issues
No refunds will be issued if we are not notified within these timeframes or if we are not given the opportunity to resolve the concerns. We will assume the property meets or exceeds your expectations if we do not hear from you within the specified notification window. Click here for a list of our housekeeping standards.
*Please present the restaurant receipt and we will reimburse you up to an amount correlated with the size of your vacation home.
